Account & Billing
Edit Your Customer Account Email and Password
Last Updated: January 6, 2025Follow these steps to change the email address associated with your account or update your password: The above email address is for your LearnDash account and your LearnDash license email. This update will not impact your Billing email. NOTE: The email address for your account is the same one that should be entered under LearnDash...
License
Last Updated: April 30, 2025How do I activate my license key? A LearnDash LMS license provides access to premium features that help you create, manage, and sell online courses with ease. You’ll have access to updates, technical support, and integrations with other tools, while also offering advanced customization options. With a valid license, you can scale your platform as...
Updates
Last Updated: December 11, 2024We continually update LearnDash and our add-ons with new features, functionality, security patches and bug fixes. While we release updates on a regular basis, we do not post a public schedule. We hold weekly internal meetings to determine the scope and priority of LearnDash updates. There are three ways you can update LearnDash. The easiest...
How To Get Help
Last Updated: July 10, 2025Support Process You may have some questions or run into an issue while using LearnDash. We are here to help. In these situations, you have two options: Perform Troubleshooting Basics In order to properly troubleshoot an issue, we need to rule out some of the most common causes for issues. Follow the instructions in the...
Billing
Last Updated: January 6, 2025Where do I download my invoice? A copy of the invoice was emailed to you immediately after purchase. You may also download the invoice and manage your billing and license info at any time by following these steps: If you have trouble accessing the Account Portal, you can request a new password. Are renewals billed...
LearnDash Licensing & Management
Last Updated: February 2, 2026LearnDash Licensing and Management controls how LearnDash licenses and official add-ons are handled inside WordPress. It provides a central location to activate a license, manage add-ons, and control which users can view licensing details. Starting with LearnDash version 4.18.0, licensing is included directly in the core LearnDash plugin. A separate licensing plugin is no longer...