{"id":8654,"date":"2024-12-04T19:45:19","date_gmt":"2024-12-05T00:45:19","guid":{"rendered":"https:\/\/learndash.com\/support\/?post_type=docs&#038;p=8654"},"modified":"2024-12-09T14:51:32","modified_gmt":"2024-12-09T19:51:32","password":"","slug":"orders","status":"publish","type":"docs","link":"https:\/\/learndash.com\/support\/kb\/core\/getting-started-with-learndash\/orders\/","title":{"rendered":"Orders"},"content":{"rendered":"\n<p>The Order Management system for LearnDash empowers site administrators to manage orders with just a few quick clicks. With improved accessibility, orders are prominently featured in the main navigation menu under LearnDash LMS > Orders, enabling quick and easy access. You can quickly view, search, and organize orders more effectively, enhancing overall workflow and efficiency. You&#8217;ll also have access to a mobile view of the orders list, with all the same functionality you enjoy in the desktop view.<br><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1411\" height=\"553\" src=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-01.png\" alt=\"Orders dashboard\" class=\"wp-image-8655\" srcset=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-01.png 1411w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-01-400x157.png 400w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-01-800x314.png 800w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-01-768x301.png 768w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-01-360x141.png 360w\" sizes=\"auto, (max-width: 1411px) 100vw, 1411px\" \/><\/figure><\/div>\n\n\n<p>Orders are included in the main navigation, making them more discoverable. The Orders list has been reorganized to make more important data points easier to find (order ID, Price), optimized row sorting, and added the ability to search by order ID, item, customer email, customer name, and gateway.<\/p>\n\n\n\n<p>You can see all customer orders under the Customer Orders tab and Test Orders under the Test Orders tab. This is incredibly helpful when you are making test orders and receiving customer orders simultaneously.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1243\" height=\"195\" src=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-02.png\" alt=\"Orders tabs for custom orders and test orders\" class=\"wp-image-8656\" srcset=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-02.png 1243w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-02-400x63.png 400w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-02-800x126.png 800w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-02-768x120.png 768w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-02-360x56.png 360w\" sizes=\"auto, (max-width: 1243px) 100vw, 1243px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-order-details\"><strong>Order details<\/strong><\/h2>\n\n\n\n<p>From the list of orders, you can view all the details as well as edit customer info and course access with just one click.&nbsp;You can learn more by watching the <a href=\"https:\/\/www.loom.com\/share\/d960491ab0ee4204ab13562307dcb40a\">Order Details Screencast<\/a>.<\/p>\n\n\n\n<p>From this screen, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Copy the Session ID of the payment<\/li>\n\n\n\n<li>Edit Customer Information&nbsp;<\/li>\n\n\n\n<li>Edit Course Access<\/li>\n\n\n\n<li>Resend Invoice Email To Customer<\/li>\n\n\n\n<li>Move to Trash<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"621\" height=\"249\" src=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-03.png\" alt=\"Customer Invoice\" class=\"wp-image-8657\" style=\"width:749px;height:auto\" srcset=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-03.png 621w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-03-400x160.png 400w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/12\/orders-03-360x144.png 360w\" sizes=\"auto, (max-width: 621px) 100vw, 621px\" \/><\/figure><\/div>\n\n\n<p>Orders puts essential information at your fingertips You can easily resend invoices via email, quickly navigate to customer profiles, courses, and group screens, and copy payment gateway transaction IDs with just a click. It\u2019s also easy to see when Coupons or Achievement Points are used for payment. This design makes managing orders simpler and more convenient, while helping you gain better insights into your order data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-faq\"><strong>FAQ<\/strong><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1733357355639\"><strong class=\"schema-faq-question\"><strong>Will Orders show transactions outside of LearnDash (i.e. by WooCommerce)?<\/strong><\/strong> <p class=\"schema-faq-answer\">No, only orders\/transactions from LearnDash core will show here. Third-party e-commerce transactions are not supported at this time.<br\/><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1733357377259\"><strong class=\"schema-faq-question\"><strong>Is Orders compatible with older versions of WordPress?<\/strong><\/strong> <p class=\"schema-faq-answer\">Yes, it is fully compatible with WordPress version 6.2 or above. Older versions of WordPress can lead to various issues, including the potential malfunction of certain features.<br\/><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1733357405337\"><strong class=\"schema-faq-question\"><strong>Can I directly manage subscriptions in this UI? <br\/><\/strong><\/strong> <p class=\"schema-faq-answer\">Currently, subscriptions cannot be managed directly in this UI. Anything pertaining to changing end dates, changing subscriptions, etc. is not available at the moment.<\/p> <\/div> <\/div>\n\n\n\n<p><strong><br><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Order Management system for LearnDash empowers site administrators to manage orders with just a few quick clicks. With improved accessibility, orders are prominently featured in the main navigation menu under LearnDash LMS > Orders, enabling quick and easy access. You can quickly view, search, and organize orders more effectively, enhancing overall workflow and efficiency&#8230;.<\/p>\n","protected":false},"author":58,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_helpful_status":1,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"doc_category":[179],"doc_tag":[],"knowledge_base":[154],"class_list":["post-8654","docs","type-docs","status-publish","hentry","doc_category-getting-started-with-learndash","knowledge_base-core"],"year_month":"2026-04","word_count":387,"total_views":"10541","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"display_name":"Stephanie Liy","author_link":"https:\/\/learndash.com\/support\/author\/stephaniei\/"},"doc_category_info":[{"term_name":"Getting Started with LearnDash","term_url":"https:\/\/learndash.com\/support\/kb\/core\/getting-started-with-learndash\/"}],"doc_tag_info":[],"taxonomy_info":{"doc_category":[{"value":179,"label":"Getting Started with LearnDash"}],"knowledge_base":[{"value":154,"label":"LearnDash Core"}]},"featured_image_src_large":false,"comment_info":0,"knowledge_base_info":[{"term_name":"LearnDash Core","term_url":"https:\/\/learndash.com\/support\/kb\/core\/","term_slug":"core"}],"knowledge_base_slug":["core"],"_links":{"self":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/8654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/comments?post=8654"}],"version-history":[{"count":3,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/8654\/revisions"}],"predecessor-version":[{"id":8757,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/8654\/revisions\/8757"}],"wp:attachment":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/media?parent=8654"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/doc_category?post=8654"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/doc_tag?post=8654"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/knowledge_base?post=8654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}