{"id":6718,"date":"2024-05-17T12:34:47","date_gmt":"2024-05-17T16:34:47","guid":{"rendered":"https:\/\/learndash.com\/support\/docs\/faqs\/wisdmlabs-acquisition-faq\/"},"modified":"2024-11-25T16:08:49","modified_gmt":"2024-11-25T21:08:49","password":"","slug":"wisdmlabs-acquisition-faq","status":"publish","type":"docs","link":"https:\/\/learndash.com\/support\/kb\/resources\/faqs\/wisdmlabs-acquisition-faq\/","title":{"rendered":"WisdmLabs Acquisition FAQ"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-who-owns-wisdmlabs-products\"><b>Who owns WisdmLabs products?<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">WisdmLabs LearnDash Add-ons are the newest acquisition to join the LearnDash suite of online learning and training solutions.<\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\"><br><\/span><span style=\"font-weight: 400;\">The following Add-ons are now under LearnDash ownership:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.learndash.com\/instructor-role\/\"><span style=\"font-weight: 400;\">Instructor Role<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.learndash.com\/ratings-reviews-feedback\/\"><span style=\"font-weight: 400;\">Ratings, Reviews &amp; Feedback<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.learndash.com\/reports-for-learndash\/\"><span style=\"font-weight: 400;\">Reports for LearnDash<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.learndash.com\/group-registration\/\"><span style=\"font-weight: 400;\">Group Registration<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.learndash.com\/content-cloner\/\"><span style=\"font-weight: 400;\">Content Cloner<\/span><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.learndash.com\/elumine\/\"><span style=\"font-weight: 400;\">eLumine Theme<\/span><\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-is-going-to-change-with-the-add-ons\"><b>What is going to change with the Add-Ons<\/b>?<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">No immediate changes will be made. We plan to address issues with the Add-ons that users have identified previously and to improve functionality overall. Our goal is to make products you rely on work even better than before.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-are-any-of-the-products-going-to-be-discontinued\"><b>Are any of the products going to be discontinued?<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">All WisdmLabs Add-ons are fully functional, as you expect them to be, and <\/span><span style=\"font-weight: 400;\">you can download them all from your <\/span><a href=\"https:\/\/account.learndash.com\/plugins\/\"><span style=\"font-weight: 400;\">Accounts dashboard <\/span><\/a><span style=\"font-weight: 400;\">under the Subscriptions tab.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-are-wisdmlabs-add-ons-included-in-learndash-cloud-plans\"><b>Are WisdmLabs Add-ons included in LearnDash Cloud plans?<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Currently, the Add-ons are only available for purchase individually.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-where-can-i-access-wisdmlabs-add-ons\"><b>Where can I access WisdmLabs Add-ons?<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">You can access any of your purchased LearnDash Add-ons in your <\/span><a href=\"https:\/\/account.learndash.com\/plugins\/\"><span style=\"font-weight: 400;\">Accounts dashboard <\/span><\/a><span style=\"font-weight: 400;\">under the Subscriptions tab.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-how-can-i-access-my-license\"><b>How can I access my license?<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">You can view your licenses by going to your <\/span><a href=\"https:\/\/account.learndash.com\/\"><span style=\"font-weight: 400;\">LearnDash Account page<\/span><\/a><span style=\"font-weight: 400;\"> under the <\/span>Subscriptions<span style=\"font-weight: 400;\"> tab. You will see all your active and expired licenses.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-if-i-purchased-wisdmlabs-with-a-different-email-address\">What if I purchased WisdmLabs with a different email address?<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">If you purchased WisdmLabs with a different email address, you will have two accounts and will need to log in to the correct one. Please contact us if you would like to have these merged. You may also reach us directly at <\/span>support@learndash.com.<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-my-license-isnt-working-how-can-i-fix-this\"><b>My License isnt working, how can I fix this?<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Weve had a few licenses that have not transferred over properly but were already working on this. If you are experiencing errors with your licensing please contact our Billing team by logging into your <\/span><a href=\"https:\/\/account.learndash.com\/support\/\"><span style=\"font-weight: 400;\">LearnDash account<\/span><\/a><span style=\"font-weight: 400;\"> and selecting the Support tab. You can also reach us directly at <\/span><a href=\"mailto:billing@learndash.com\">billing@learndash.com<\/a>.<b> <\/b><span style=\"font-weight: 400;\">Please be sure to provide the license and any relevant information.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-where-can-i-submit-a-support-ticket\"><b>Where can I submit a support ticket?<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">You can submit a support ticket by logging into your LearnDash account and selecting the Support tab. You may also reach us directly at <\/span>support@learndash.com.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Who owns WisdmLabs products? WisdmLabs LearnDash Add-ons are the newest acquisition to join the LearnDash suite of online learning and training solutions.The following Add-ons are now under LearnDash ownership: What is going to change with the Add-Ons? No immediate changes will be made. We plan to address issues with the Add-ons that users have identified&#8230;<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_helpful_status":1,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"doc_category":[165],"doc_tag":[],"knowledge_base":[157],"class_list":["post-6718","docs","type-docs","status-publish","hentry","doc_category-faqs","knowledge_base-resources"],"year_month":"2026-04","word_count":357,"total_views":"3027","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"display_name":"jack","author_link":"https:\/\/learndash.com\/support\/author\/jack\/"},"doc_category_info":[{"term_name":"FAQs","term_url":"https:\/\/learndash.com\/support\/kb\/resources\/faqs\/"}],"doc_tag_info":[],"taxonomy_info":{"doc_category":[{"value":165,"label":"FAQs"}],"knowledge_base":[{"value":157,"label":"Resources"}]},"featured_image_src_large":false,"comment_info":0,"knowledge_base_info":[{"term_name":"Resources","term_url":"https:\/\/learndash.com\/support\/kb\/resources\/","term_slug":"resources"}],"knowledge_base_slug":["resources"],"_links":{"self":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/6718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/comments?post=6718"}],"version-history":[{"count":4,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/6718\/revisions"}],"predecessor-version":[{"id":8209,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/6718\/revisions\/8209"}],"wp:attachment":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/media?parent=6718"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/doc_category?post=6718"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/doc_tag?post=6718"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/knowledge_base?post=6718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}