{"id":6623,"date":"2024-04-26T00:09:51","date_gmt":"2024-04-26T04:09:51","guid":{"rendered":"https:\/\/learndash.com\/support\/docs\/add-ons\/instructor-comments-access\/student-teacher-communication\/"},"modified":"2024-12-13T17:20:30","modified_gmt":"2024-12-13T22:20:30","password":"","slug":"student-teacher-communication","status":"publish","type":"docs","link":"https:\/\/learndash.com\/support\/kb\/add-ons\/instructor-role\/student-teacher-communication\/","title":{"rendered":"Student Teacher Communication"},"content":{"rendered":"\n<p>Do you know what to do when a Student has a course-related question to ask? Yes, the plugin has a new Student-Teacher Communication feature that helps students communicate with a course instructor from the lesson or topic page itself.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"pre-requisites\">Pre-requisites<\/h2>\n\n\n\n<p class=\"has-text-align-left\">Listed below are the prerequisites, you will need to use the student communication feature:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <a href=\"https:\/\/buddypress.org\/\">BuddyPress<\/a> plugin should be installed and activated<\/li>\n\n\n\n<li>The private messaging module must be enabled in Buddypress<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-left\">If you are using the <a href=\"https:\/\/www.buddyboss.com\/\">BuddyBoss<\/a> theme, then instead of the BuddyPress plugin you need to have the <a href=\"https:\/\/www.buddyboss.com\/platform\/\">BuddyBoss Platform<\/a> add-on installed and activated.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"settings\">Settings<\/h2>\n\n\n\n<p class=\"has-text-align-left\">To enable the student-teacher communication feature, go to LearnDash LMS > Instructor > Settings, check the  Student Communication<strong>  <\/strong>checkbox, and save the updated settings.<\/p>\n\n\n<div class=\"wp-block-image wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1739\" height=\"570\" src=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-FFPIrgJct2.png\" alt=\"Enable student communication setting\" class=\"wp-image-9117\" srcset=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-FFPIrgJct2.png 1739w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-FFPIrgJct2-400x131.png 400w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-FFPIrgJct2-800x262.png 800w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-FFPIrgJct2-768x252.png 768w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-FFPIrgJct2-1536x503.png 1536w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-FFPIrgJct2-360x118.png 360w\" sizes=\"auto, (max-width: 1739px) 100vw, 1739px\" \/><figcaption class=\"wp-element-caption\">Enable student communication setting<\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-left has-theme-palette-7-background-color has-background\"><strong>NOTE:<\/strong> The student-teacher communication only works with the <strong>LearnDash 3.0<\/strong> Template with <strong>Focus mode<\/strong> enabled so make sure you have them enabled from <strong>LearnDash LMS Settings<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1893\" height=\"352\" src=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-JnWg6B5ffr.png\" alt=\"LearnDash Active Template Setting\n\" class=\"wp-image-9118\" srcset=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-JnWg6B5ffr.png 1893w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-JnWg6B5ffr-400x74.png 400w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-JnWg6B5ffr-800x149.png 800w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-JnWg6B5ffr-768x143.png 768w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-JnWg6B5ffr-1536x286.png 1536w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-JnWg6B5ffr-360x67.png 360w\" sizes=\"auto, (max-width: 1893px) 100vw, 1893px\" \/><figcaption class=\"wp-element-caption\">LearnDash Active Template Setting<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"communicate-with-instructors\">Communicate with Instructors<\/h3>\n\n\n\n<p class=\"has-text-align-left\">Once you have all the settings properly configured, the students will be able to communicate with the course instructors for any course lesson or topic from the lesson or topic page itself.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"sending-new-doubts\">Sending new Doubts<\/h3>\n\n\n\n<p class=\"has-text-align-left\">A user can send a new doubt related to a lesson\/topic of a course from the button at the bottom right corner.<\/p>\n\n\n<div class=\"wp-block-image wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1901\" height=\"956\" src=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-TjizHJgcK4.png\" alt=\"Send new doubt button\" class=\"wp-image-9119\" srcset=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-TjizHJgcK4.png 1901w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-TjizHJgcK4-400x201.png 400w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-TjizHJgcK4-800x402.png 800w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-TjizHJgcK4-768x386.png 768w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-TjizHJgcK4-1536x772.png 1536w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-TjizHJgcK4-360x181.png 360w\" sizes=\"auto, (max-width: 1901px) 100vw, 1901px\" \/><figcaption class=\"wp-element-caption\">Send new doubt button<\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-left\">After clicking on the button, click on theSend your doubtsbutton to send a new doubt.<\/p>\n\n\n<div class=\"wp-block-image wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/s3.amazonaws.com\/helpscout.net\/docs\/assets\/5742e900c697917290ddb8d5\/images\/63f5c60db7da6b15a7ea196f\/file-SaRr2Co5n8.png\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Send your doubts button<em> <\/em><\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-left\">This will open up a new pop-up box for students to write the subject and description of their query along with the related lesson and topic. The lesson and\/or topic will be pre-selected for the current lesson\/topic.<\/p>\n\n\n<div class=\"wp-block-image wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1903\" height=\"953\" src=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-NmYbunYFEW.png\" alt=\"Send new doubt modal\" class=\"wp-image-9120\" srcset=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-NmYbunYFEW.png 1903w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-NmYbunYFEW-400x200.png 400w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-NmYbunYFEW-800x401.png 800w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-NmYbunYFEW-768x385.png 768w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-NmYbunYFEW-1536x769.png 1536w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/file-NmYbunYFEW-360x180.png 360w\" sizes=\"auto, (max-width: 1903px) 100vw, 1903px\" \/><figcaption class=\"wp-element-caption\">Send new doubt modal<\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-left\">Click on Send to send your doubt to the instructor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"replying-to-doubts\">Replying to Doubts<\/h3>\n\n\n\n<p class=\"has-text-align-left\">Instructors will be able to see all the doubts in the Buddypress private message inbox. They can send replies to user doubts from there.<\/p>\n\n\n<div class=\"wp-block-image wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1243\" height=\"524\" src=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-5.png\" alt=\"Buddypress Private Message Inbox\" class=\"wp-image-9121\" srcset=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-5.png 1243w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-5-400x169.png 400w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-5-800x337.png 800w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-5-768x324.png 768w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-5-360x152.png 360w\" sizes=\"auto, (max-width: 1243px) 100vw, 1243px\" \/><figcaption class=\"wp-element-caption\">Buddypress Private Message Inbox<\/figcaption><\/figure><\/div>\n\n\n<p class=\"has-text-align-left\">Users can then View the instructors reply and continue the conversation from the lesson\/topic page itself.<\/p>\n\n\n<div class=\"wp-block-image wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"963\" height=\"538\" src=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-7.webp\" alt=\"\" class=\"wp-image-9122\" srcset=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-7.webp 963w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-7-400x223.webp 400w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-7-800x447.webp 800w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-7-768x429.webp 768w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-7-360x201.webp 360w\" sizes=\"auto, (max-width: 963px) 100vw, 963px\" \/><figcaption class=\"wp-element-caption\">View and reply to instructor doubts from the lesson\/topic page.<\/figcaption><\/figure><\/div>\n\n\n<p>Students can also have multiple doubts about the same lesson\/topic. Clicking on the bottom right button will open a list of all threads for the current lesson\/topic. Click on the thread to load the conversation in the pop-up box.<\/p>\n\n\n<div class=\"wp-block-image wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"963\" height=\"594\" src=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-8.webp\" alt=\"\" class=\"wp-image-9123\" srcset=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-8.webp 963w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-8-400x247.webp 400w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-8-800x493.webp 800w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-8-768x474.webp 768w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-8-360x222.webp 360w\" sizes=\"auto, (max-width: 963px) 100vw, 963px\" \/><figcaption class=\"wp-element-caption\">Reply to instructors reply from the pop-up box<\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"view-all-doubts\">View all Doubts<\/h3>\n\n\n\n<p>Users can also see a list of recent doubts across all courses from the header. Clicking on a thread here will take the user to the Buddypress private message inbox.<\/p>\n\n\n<div class=\"wp-block-image wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"517\" src=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-9.webp\" alt=\"\" class=\"wp-image-9124\" srcset=\"https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-9.webp 940w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-9-400x220.webp 400w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-9-800x440.webp 800w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-9-768x422.webp 768w, https:\/\/learndash.com\/support\/wp-content\/uploads\/2024\/04\/image-9-360x198.webp 360w\" sizes=\"auto, (max-width: 940px) 100vw, 940px\" \/><\/figure><\/div>","protected":false},"excerpt":{"rendered":"<p>Do you know what to do when a Student has a course-related question to ask? Yes, the plugin has a new Student-Teacher Communication feature that helps students communicate with a course instructor from the lesson or topic page itself. Pre-requisites Listed below are the prerequisites, you will need to use the student communication feature: If&#8230;<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_helpful_status":1,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"doc_category":[180],"doc_tag":[],"knowledge_base":[166],"class_list":["post-6623","docs","type-docs","status-publish","hentry","doc_category-instructor-role","knowledge_base-add-ons"],"year_month":"2026-04","word_count":429,"total_views":"3327","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"display_name":"jack","author_link":"https:\/\/learndash.com\/support\/author\/jack\/"},"doc_category_info":[{"term_name":"Instructor Role","term_url":"https:\/\/learndash.com\/support\/kb\/add-ons\/instructor-role\/"}],"doc_tag_info":[],"taxonomy_info":{"doc_category":[{"value":180,"label":"Instructor Role"}],"knowledge_base":[{"value":166,"label":"Add-ons"}]},"featured_image_src_large":false,"comment_info":0,"knowledge_base_info":[{"term_name":"Add-ons","term_url":"https:\/\/learndash.com\/support\/kb\/add-ons\/","term_slug":"add-ons"}],"knowledge_base_slug":["add-ons"],"_links":{"self":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/6623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/comments?post=6623"}],"version-history":[{"count":5,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/6623\/revisions"}],"predecessor-version":[{"id":9126,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/6623\/revisions\/9126"}],"wp:attachment":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/media?parent=6623"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/doc_category?post=6623"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/doc_tag?post=6623"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/knowledge_base?post=6623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}