{"id":10437,"date":"2025-09-22T19:48:31","date_gmt":"2025-09-22T23:48:31","guid":{"rendered":"https:\/\/learndash.com\/support\/?post_type=docs&p=10437"},"modified":"2025-09-23T11:09:24","modified_gmt":"2025-09-23T15:09:24","password":"","slug":"how-to-enable-and-use-the-report-a-bug-feature-in-the-learndash-app","status":"publish","type":"docs","link":"https:\/\/learndash.com\/support\/kb\/learndash-app\/managing-learndash-app\/how-to-enable-and-use-the-report-a-bug-feature-in-the-learndash-app\/","title":{"rendered":"How to Enable and Use the Report a Bug Feature in the LearnDash App"},"content":{"rendered":"\n

Introduction<\/strong><\/h2>\n\n\n\n


<\/strong>The Report a Bug<\/strong> feature allows members to submit detailed bug reports including descriptions, media attachments, and device information directly from the Learndash App.

This guide walks you through enabling the feature and explains how users can submit reports for quicker issue tracking and resolution.<\/p>\n\n\n\n

Enable Bug Reporting<\/strong><\/h2>\n\n\n\n
    \n
  1. In your WordPress Dashboard<\/strong>, go to LearnDash App > Settings > Feedback<\/strong>.
    <\/li>\n\n\n\n
  2. Check the Report a Bug<\/strong> box to activate the feature in the app.<\/li>\n<\/ol>\n\n\n
    \n
    \"Screenshot<\/figure><\/div>\n\n\n
      \n
    1. In your WordPress Dashboard<\/strong>, go to LearnDash App > Settings > Feedback<\/strong>.
      <\/li>\n\n\n\n
    2. Check the Report a Bug<\/strong> box to activate the feature in the app.<\/li>\n<\/ol>\n\n\n
      \n
      \"Screenshot<\/figure><\/div>\n\n\n

      Set the Bug Report Email<\/strong><\/h2>\n\n\n\n
        \n
      1. In the Bug Report Email<\/strong> field, enter the email address where bug reports should be sent.
        <\/li>\n<\/ol>\n\n\n\n

        Note: If left blank, the system uses your Administration Email Address<\/strong> under Settings > General<\/strong>.
        <\/p>\n\n\n\n

          \n
        1. (Optional) Add a default subject line in the Email Subject<\/strong> field.
          <\/li>\n\n\n\n
        2. Click Save Changes<\/strong>.
          <\/li>\n<\/ol>\n\n\n\n

          Submit a Bug Report from the App<\/strong><\/h2>\n\n\n\n
            \n
          1. Open the LearnDash App<\/strong> on your mobile device.
            <\/li>\n\n\n\n
          2. Tap Settings > Report a Bug<\/strong>.
            <\/li>\n\n\n\n
          3. Enter your bug description<\/strong>.
            <\/li>\n\n\n\n
          4. (Optional) Tap Upload Image or Video<\/strong> to attach screenshots or videos.
            <\/li>\n\n\n\n
          5. Tap Send<\/strong> to submit.
            <\/li>\n<\/ol>\n\n\n\n

            Bug reports sent to your inbox will include:<\/p>\n\n\n\n

              \n
            • Message content
              <\/li>\n\n\n\n
            • Apple ID or Google Account
              <\/li>\n\n\n\n
            • Platform (iOS or Android)
              <\/li>\n\n\n\n
            • App Version
              <\/li>\n\n\n\n
            • OS Version
              <\/li>\n\n\n\n
            • Device Model
              <\/li>\n\n\n\n
            • User\u2019s Email Address
              <\/li>\n<\/ul>\n\n\n\n

              Troubleshooting and FAQs<\/strong><\/h2>\n\n\n\n

              Q: Why am I not receiving bug report emails?<\/strong>
              <\/strong> A: Make sure the Bug Report Email<\/strong> is set and correct. If blank, check the Administration Email<\/strong> in WordPress and look in your spam or junk folder.<\/p>\n\n\n\n

              Q: Why aren\u2019t image or video attachments included?<\/strong>
              <\/strong> A: Confirm the user tapped Upload Image or Video<\/strong> and that file sizes are within your server\u2019s upload limit. You may also need to check PHP upload size settings.<\/p>\n\n\n\n

              Q: The \u201cReport a Bug\u201d option is missing in the app.
              <\/strong> A: Ensure the feature is enabled under LearnDash App > Settings > Feedback<\/strong> and saved. Restart the app to refresh settings.<\/p>\n\n\n\n

              Q: Can users report a bug without uploading media?<\/strong>
              <\/strong> A: Yes. Attachments are optional. Users can submit text-only bug descriptions if preferred.<\/p>\n","protected":false},"excerpt":{"rendered":"

              Introduction The Report a Bug feature allows members to submit detailed bug reports including descriptions, media attachments, and device information directly from the Learndash App. This guide walks you through enabling the feature and explains how users can submit reports for quicker issue tracking and resolution. Enable Bug Reporting Set the Bug Report Email Note:…<\/p>\n","protected":false},"author":58,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_helpful_status":1,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"doc_category":[285],"doc_tag":[],"knowledge_base":[283],"class_list":["post-10437","docs","type-docs","status-publish","hentry","doc_category-managing-learndash-app","knowledge_base-learndash-app"],"year_month":"2026-04","word_count":344,"total_views":"678","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"display_name":"Stephanie Liy","author_link":"https:\/\/learndash.com\/support\/author\/stephaniei\/"},"doc_category_info":[{"term_name":"Managing Your LearnDash App","term_url":"https:\/\/learndash.com\/support\/kb\/learndash-app\/managing-learndash-app\/"}],"doc_tag_info":[],"taxonomy_info":{"doc_category":[{"value":285,"label":"Managing Your LearnDash App"}],"knowledge_base":[{"value":283,"label":"LearnDash App"}]},"featured_image_src_large":false,"comment_info":0,"knowledge_base_info":[{"term_name":"LearnDash App","term_url":"https:\/\/learndash.com\/support\/kb\/learndash-app\/","term_slug":"learndash-app"}],"knowledge_base_slug":["learndash-app"],"_links":{"self":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/10437","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/comments?post=10437"}],"version-history":[{"count":2,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/10437\/revisions"}],"predecessor-version":[{"id":10794,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/docs\/10437\/revisions\/10794"}],"wp:attachment":[{"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/media?parent=10437"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/doc_category?post=10437"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/doc_tag?post=10437"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/learndash.com\/support\/wp-json\/wp\/v2\/knowledge_base?post=10437"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}